Can I get help with my account?

We are always happy to offer assistance with your Ovatu account, and have a wide range of resources at your disposal, including Help Guides, Video Tutorials as well as our Customer Success Team.

HELP GUIDES

Browse our comprehensive selection of Help Guides, which hopefully have answers to every Ovatu question under the sun!

VIDEO TUTORIALS

Our Video Tutorials provide video explanations and guidance for a range of topics. 

CONTACT OUR CUSTOMER SUCCESS TEAM

If you haven't found an answer to your query, we are very happy to help! Just get in touch with our Customer Success team by emailing hello@ovatu.com or by phone during business hours (Mon-Fri 9am-5:30pm) in London on 020 3808 3014 or in Sydney on 02 8311 3049.

Please ensure you provide the below information so that we can assist you promptly:

• Your location ID
• A clear explanation of the query/issue
• Any relevant, specific information, such as Customer/Employee/Service names or Reservation times/dates 
• Screen shots which will assist in identifying the query/issue

We are always happy to offer assistance with your Ovatu account, and have a wide range of resources at your disposal, including Help Guides, Video Tutorials as well as our Customer Success Team.

HELP GUIDES

Browse our comprehensive selection of Help Guides, which hopefully have answers to every Ovatu question under the sun! 

From the iOS app you can access the Guides by tapping Manage  > App Manual

VIDEO TUTORIALS

Our Video Tutorials provide video explanations and guidance for a range of topics. From the iOS app you can access the Videos by tapping App Manual > HELP  >  Tutorials

CONTACT OUR CUSTOMER SUCCESS TEAM

If you haven't found an answer to your query, we are very happy to help! Just get in touch with our Customer Success team by emailing hello@ovatu.com or by phone during business hours (Mon-Fri 9am-5:30pm):

•  in London on 020 3808 3014 
•  in Sydney on 02 8311 3049.

Via the iOS app, tap Feedback, which will open an email to our Customer Success Team directly from your device:

Please ensure you provide the below information so that we can assist you promptly:

• A clear explanation of the query/issue
• Any relevant, specific information, such as Customer/Employee/Service names or Reservation times/dates 
• Screen shots which will assist in identifying the query/issue

We are always happy to offer assistance with your Ovatu account, and have a wide range of resources at your disposal, including Help Guides, Video Tutorials as well as our Customer Success Team.

HELP GUIDES

Browse our comprehensive selection of Help Guides, which hopefully have answers to every Ovatu question under the sun! 

From the Android app, you can access the Guides by tapping on User Manual in the menu

VIDEO TUTORIALS

Our Video Tutorials provide video explanations and guidance for a range of topics. From the Android app you can access the Videos by tapping Menu > User Manual >  HELP  >  Tutorials

CONTACT OUR CUSTOMER SUCCESS TEAM

If you haven't found an answer to your query, we are very happy to help! Just get in touch with our Customer Success team by emailing hello@ovatu.com or by phone during business hours (Mon-Fri 9am-5:30pm):

•  in London on 020 3808 3014 
•  in Sydney on 02 8311 3049.

Via the Android app Manage screen, tap Email us, select an email service provider, and compose your message. Your email will be sent directly to our Customer Success Team:

Please ensure you provide the below information so that we can assist you promptly:

• A clear explanation of the query/issue
• Any relevant, specific information, such as Customer/Employee/Service names or Reservation times/dates 
• Screen shots which will assist in identifying the query/issue