How do I send an SMS marketing campaign?

To send a mass SMS marketing campaign, choose Marketing > Mass SMS

If you choose, you can filter SMS recipients by selecting Customers who have had Reservations with specific Employees or Services, by selecting the checkboxes.

Skip this step, to SMS your entire Customer list.

You can also send a mass SMS campaign to a filtered Customer list, see How do I filter the Customer list?

Enter the Body of the SMS. A list of placeholders is available, to the right of the screen, insert these directly into your SMS body, to customise your SMS for each recipient. Emoji's are supported, so feel free to add some fun to your message. However please note that if you include one or more emoji's, the character limit per message is halved to 80.

If you wish, you may let your Customers know that if they reply with the words 'STOP', they will be unsubscribed from future SMS marketing campaigns.

You can view all unsubscribed Customers by clicking Unsubscribed Customers, to the right of the screen.

To send a preview of the SMS (to the phone number of the account owner), click Preview 

To calculate the cost and send the SMS campaign, click Calculate and Send 

The system calculates an estimate of how much the entire campaign will cost (this is only an estimate, as the actual cost is subject to our SMS provider)

 If you do not have enough SMS credits, the below message will appear. 

If you have enough SMS credits, the below confirmation screen will appear:

Click Send Now to send the campaign 

Finally click on the Confirm Send button 

For information on SMS usage and credit purchase, see: How do I view my SMS usage and purchase SMS credits?

For information on SMS pricing, click here.

To send a Mass SMS Marketing campaign, tap Manage, then tap Marketing

Tap Send Mass SMS, then complete the following:

Enter the Body of the SMS, using the available placeholders if required

You can filter the recipients list by selecting the following:

• All Customers - leave this selected to send your SMS to all customers in your database with active mobile phone numbers

• Employees - tap here and select Employee(s) from the list to send your SMS to all Customers associated with the Employee(s)

• Services - tap here and select Service(s) from the list to send an SMS to the Customers who have had reservations with this Service/ these Services

You can send yourself a preview of your SMS by tapping SMS Preview

(Please note that if you have your SMS settings set to send from your own phone number, it may not be possible to send a preview SMS to and from the same number)

Tap Send