How do I Refund a Payment?

To Refund a Payment, open the Sale (see How do I edit a Sale?)

Refunds can be carried out in the Payments section of the Sale (see How do I add a Payment to a Sale?)

To Refund a Payment, click on the   next to the Payment

Enter in the Amount you wish to Refund

Click Refund 

Please note: Clicking Delete will delete the payment fully, this is not the same as a Refund

Once a Payment had been Refunded, it will appear in the Payments section with the tag Refund

The Refund is always attributed to the original payment method

Click on Save   at the top of the sale page to save your changes

REFUNDING THIRD PARTY PAYMENTS VIA WEB

Refunds are noted in the Payments Report as an additional transaction and the amount listed in brackets. The refunded amount(s) are deducted from the totals

To Refund a Payment, open the Sale (see How do I edit a Sale?)

In the re-opened the Sale, scroll down to the PAYMENTS section

Tap on the red icon to the left of the Payment method, then tap the red Refund button 

From the Refund Payment box, tap on Refund

PLEASE NOTE: Tapping on Delete will delete the payment fully, this is not the same as a Refund

Once a Payment has been refunded, it will appear in the PAYMENTS section with the tag Refund

The Refund is always attributed to the original payment method

REFUNDING THIRD PARTY PAYMENTS VIA iOS

To Refund a Payment, open the Sale (see How do I edit a Sale?)

In the re-opened the Sale, scroll down to the Payments section

Long tap on the payment method > Refund

PLEASE NOTE: Tapping on Delete will delete the payment fully, this is not the same as a Refund

It's possible to override the refund amount if you'd like to refund an amount different to what was paid

From the Refund Payment box, tap on REFUND

Once a Payment has been refunded, it will appear in the Payments section with the tag Refund

The Refund is always attributed to the original payment method

REFUNDING THIRD PARTY PAYMENTS VIA ANDROID