What is ‘Processing’ and ‘Finishing’ time?

'Duration', ‘Processing’ and ‘Finishing’ times allow you split a service into parts.

1. The initial part e.g. apply hair colour (Duration)
2. The gap where the Employee is free to tend to a separate appointment e.g. while colour sets (Processing)
3. The last part, where the Employee returns to complete the Service e.g. to remove hair colour (Finishing)

To set the ‘Processing’ and ‘Finishing’ times for a Service, choose Manage > Services > List

Click the Edit icon against the Service name

Enter values (minutes) for the Duration, Processing and Finishing fields:

Click Save

A reservation for a service with the settings 15-30-15, will appear to the customer (booking online) as a 1 hour appointment. It will appear in your diary as below:

Underneath the Duration, Processing and Finishing fields, is the Customer Time Mode field:

This field allows you to select which times (Duration, Processing & Finishing) are displayed to the Customer. 

Select from:

• Duration + Processing + Finishing times
  Duration time only
  Duration + Processing times only

eg, if Duration is 15, Processing is 30, and Finishing is 15, but Customer Time Mode is Duration + Processing times only, the Reservation will appear to the Customer as a 45 minute Reservation, but internally, it will be scheduled for 60 minutes.

'Duration', ‘Processing’ and ‘Finishing’ times allow you split a Service into parts.

1. The initial part e.g. apply hair colour (Duration)
2. The gap where the Employee is free to tend to a separate appointment e.g. while colour sets (Processing)
3. The last part, where the Employee returns to complete the Service e.g. to remove hair colour (Finishing)

You can set the ‘Processing’ and ‘Finishing’ times for a Service when:

• Creating or adding a Service (see How do I add a new Service?), OR
• Editing a Service, OR
• Overriding the default settings of a Service to create a specific Employee/Service combination (see How do I override the settings of a specific Employee/Service combination?)

Below is an example of how a Service with the following settings, is displayed on your Bookings Screen:

 Duration: 30mins - Processing: 30 mins - Finishing: 30mins

You can select which times (Duration, Processing and/or Finishing) are displayed to the Customer via your Web App, using the Customer Time Mode on the Service settings (How do I add a new Service?)

'Duration',‘Processing’ and ‘Finishing’ times allow you split a Service into parts:

1. The initial part e.g. apply tint to lashes and brows (Duration)
2. The gap where the Employee is free to tend to a separate appointment e.g. while colour sets (Processing)
3. The last part, where the Employee returns to complete the Service e.g. to remove hair colour and shape brows (Finishing)

You can set the ‘Processing’ and ‘Finishing’ times for a Service when:

• Creating or adding a Service (see How do I add a new Service?), OR
• Editing a Service, OR
• Overriding the default settings of a Service to create a specific Employee/Service combination (see How do I override the settings of a specific Employee/Service combination?)

Below is an example of how a Service with the following settings, is displayed on your Bookings Screen:

Duration: 25mins - Processing: 40 mins - Finishing: 25mins

To the Customer, it will appear as a 1 hour 30 minute appointment

You can select which times (Duration, Processing and/or Finishing) are displayed to the Customer via your Web App