Removing employee or user access
Employees and users can be removed from the system by deleting them. In addition, Ovatu offers added security options to disable employees, revoke sessions and restrict IP addresses.
A deleted or disabled employee or user can no longer access the account.
DELETING AN EMPLOYEE OR USER
Before deleting an employee please ensure that you have rescheduled any future appointments for them, and select 'Retain old appointments' if you would like past appointments to remain on the Appointments page. Future appointments are always removed from the Appointments page when an employee is deleted.
To delete an employee, please click:
- Manage
- Employees
- then Delete
Deleting an employee is a permanent action. Please email Ovatu support at hello@ovatu.com if you require help with restoring a deleted employee.
A non-bookable user can be removed by clicking:
- Account
- Users & Roles
- Delete user
DISABLING AN EMPLOYEE
In the event that you would like to disable an employee's access without deleting them, this can be done by editing the employee file and deselecting the Enabled checkbox:
Please note that a disabled user will still receive alerts, you may wish to also modify their alert settings or change their email address.
Disabled employees are still billed, so please delete them if you do not want to be charged for them.
In addition, you may wish to reset their password by clicking:
- Account
- Users & Roles
- Reset Password
REVOKING SESSIONS
In some cases, you may like to see and revoke your employee and users logged in sessions. This can be done by clicking:
- Account
- Sessions
A list of all logged in sessions will display. Click Revoke Sessions against a specific logged in session to immediately end it.
To end all logged in sessions for an employee click on the Revoke employee sessions button, select the employee, and then click on the Confirm button.
RESTRICTING IPs
As an added measure, you can also restrict which IP addresses your account can be accessed from. To do this click:
- Account
- Security
Then complete either:
- Restrict employee login IPs - to make your account accessible only from certain IPs
- Employee IP Blacklist - to block your account access from certain IPs